Return & Refund Policy 🔄
Not satisfied with your purchase?
Review our return and refund guidelines below to understand how we can assist you. 💰
At Miami Express Store, we are committed to delivering high-quality products and a smooth shopping experience. If for any reason you're not fully satisfied with your purchase, we offer returns and refunds within 14 days of receiving your order. Please read the following policy carefully before initiating a return or exchange.
1. Returns
🔹 You have 14 days from the delivery date to request a return.
🔹 Items must be unused, in original condition, and in the original packaging to qualify.
🔹 Once the returned item is received, refunds will be processed within 20 - 45 business days to the original payment method, as soon as the product arrives at our warehouse
🔹 Shipping fees are non-refundable.
🔹 Return Shipping Costs: The buyer is responsible for return shipping unless we made a mistake (e.g., wrong item sent).
2. Exchanges
🔹 We do not offer direct exchanges. If you need a different size, color, or style, please return the original item and place a new order.
🔹 Once we receive your return, it will be processed within 10 business days.
3. Damaged or Defective Items
🔹 If your item arrives damaged or defective, please contact us within 48 hours of delivery.
🔹 Include photos of the issue in your message.
🔹 We will resolve the issue promptly by sending a replacement or issuing a refund at no extra cost.
4. Non-Returnable Items
To ensure quality and fairness, we cannot accept returns for:
🔹 Items that have been used, worn, or damaged by the customer
🔹 Sale or promotional items (unless we sent the wrong item)
🔹 Items returned without prior authorization from our support team
5. How to Initiate a Return or Exchange
To begin a return or exchange, email us at contato@miamiexpress.store with the following details:
✔ Your order number
✔ The reason for the return/exchange
✔ Photos (if applicable for damaged/defective items)
Once your request is approved, we will provide instructions for return.
⚠️ Do not send items back without authorization, as they may not be processed.
📍 Return Address: After you contact us, we will provide the return address.
6. Processing & Shipping Times
🔹 To keep prices low, we partner with multiple fulfillment centers in different regions.
🔹 Your order may ship from different locations, and delivery times may vary by country.
🔹 Return processing may take up to 10 business days.
🔹 Refunds will be issued to the original payment method once the return is approved.
⏳ Please note:
Unlike large retailers with centralized warehouses, our global logistics network allows us to offer a broader selection at competitive prices. As a result, delivery times may be slightly longer. We appreciate your patience and understanding.
7. Contact Us
For any questions regarding returns or exchanges, please contact us:
📩 Email: contato@miamiexpress.store
We're here to help ensure a positive shopping experience with Miami Express Store!
Attention – We do not offer Cash on Delivery (COD) as a payment method. All orders must be processed and paid in full before the goods are shipped.
